Consider your brand ambassadors as your number one salespeople, your elite support team, and your most loyal feedback givers.

This article describes how you set up the scoring system to flag your ambassadors, how you spot them in the member's tab, and how you get them into a segment to monitor their behaviour over time.

Set up your scoring system

How about if we give you a tool that lets you allocate points for certain activities in integrations, channels, flows, or whatever it is you want to measure? 😊

We separate between two parts.


Example: You have one slack channel called Product Board. Basically, a channel that you share with highly valuable members to gather feedback around a certain product or brand. Another channel is called Community Chat. It's clear that messages in the Product Board channel are of much higher business value than those in the Community Chat (Taken into consideration that chat rules are been followed)

<aside> 💡 When multiple conditions match an activity, it attributes the sum of points from each of the conditions into the total engagement. In the screenshot above, a message sent would score a total of 9 points (Any Activity 1 + Message in Any Channel 3 + Message in any channel 4) By being as granular as possible, you can easily avoid scoring multiple attributes.


Spot your ambassadors in the member's tab

Save your ambassadors into a segment

You want to know exactly how many members joined the segment, how many of them left, and eventually, also if they rejoined.

You don't have to wait any longer.💥

Insights on segments are here and ready for you to explore.

If there is anything you would like to change or need help with, please contact your success manager, and in case you don't have one yet, please drop us an email at