01. Context

ISPT is one of Australia’s largest retail property management funds, managing a national portfolio of approximately 80 shopping centres.

Leasing performance has a direct impact on fund returns. Extended vacancy periods translate into material revenue loss and reduced investor performance.

At the start of the engagement:

• ISPT’s average close-to-lease cycle was ~20 weeks
• Comparable competitors were operating between ~10–16 weeks
• Internally, this gap was largely accepted as “the nature of the industry”

ISPT was losing millions in rental revenue annually due to extended vacancy periods.

The issue was not a lack of data.

It was the effort required to turn fragmented data into confident leasing decisions.

Engagement shape

• 2-week discovery to diagnose the problem, align on success criteria, and define a credible product direction
• 4 delivery sprints to build and launch the solution
• Tight collaboration with:
  • Slalom Solution Architect
  • Data Engineer
  • 2 Full-Stack Engineers
  • Data & Analytics team (Power BI)
  • ISPT Data Platform team
  • 12 Leasing Executives (end users)
  • Product Owner

My role

Lead Product Designer. I led discovery, facilitated co-design with leasing executives and leadership, defined success metrics, and shaped the solution end-to-end through delivery.