Software Requirements Specification (SRS) for Ijwi - Citizen Engagement Hub

1. Introduction

1.1 Purpose

The purpose of this document is to specify the functional and non-functional requirements for Ijwi, a multi-channel citizen engagement platform for submitting, tracking, and resolving public complaints.

1.2 Scope

Ijwi enables citizens to lodge complaints via Web (text), SMS, and Voice. The system applies AI-driven analysis to validate and categorize complaints, auto-assigns them to responsible agencies, and provides real-time tracking. Admin and institutional users access dashboards for management, assignment, and analytics.

1.3 Definitions, Acronyms, and Abbreviations

• AI: Artificial Intelligence
• ASR: Automatic Speech Recognition
• NLP: Natural Language Processing
• SMS: Short Message Service
• API: Application Programming Interface

1.4 References

• IEEE Std 830™-1998, "IEEE Recommended Practice for Software Requirements Specifications"
• Rwanda Government ICT Policy, 2024

1.5 Overview

This SRS describes: overall architecture, external interface requirements, functional and non-functional requirements, and system design constraints.

2. Overall Description