I made a withdrawal but the coins are still not received

First, open your transaction history and look in the comment column to see the status of the transaction.


My deposit was not credited to the balance

First, make sure that your transaction has passed a sufficient number of blockchain confirmations. You can track this using the coin explorer and your transaction ID. Most services provide Id in their transaction history. Each coin with its own blockchain has its own block explorer, usually, it can be found on the coin's website or in the discord of the coin community. After you get the ID of the transaction and insert it into the coin block explorer you will see the status of the transaction. Detailed instructions on how to verify a transaction in the blockchain.

Let me remind you that:

If the required number of confirmations has passed but you still haven't received your deposit, then please let us know