• On your pc, check to see if your DYMO software is running on your computer. You know it is running if you can see the DYMO logo in the status menu in the bottom right of your computer.
• If you see the DYMO logo but still can't print tags, simply exit the DYMO software, uninstall and re-install the DYMO software by following the steps below.

Uninstalling Your DYMO software

1. Please unplug your DYMO printer from the computer. Leave it unplugged for the uninstallation and re-installation.
2. In the top left corner of your computer, click the windows menu and search for "uninstaller".
3. Open the uninstaller and search for "DYMO"
4. Once you see your DYMO software, right click to uninstall all DYMO drivers on your computer.
5. To confirm uninstallation, enter your computer password and allow the following software to make changes.
6. The software has now been deleted from your computer.

Re-Installing your DYMO Software

1. Once you have uninstalled your DYMO software using the steps above, you can now re-download the DYMO software.

2. Please download the software by clicking on this link: https://s3.amazonaws.com/download.dymo.com/dymo/Software/Win/DLS8Setup8.7.4.exe

3. Click the green download button in the top right corner to start the download.

   

4. Once the software is finished downloading, click the file to open the software and start the download.

5. Go through the installation steps and agree to the terms and conditions. Once the software is successfully downloaded, it will say success

6. Now you should see the DYMO logo appear in the bottom status menu of your computer.

7. Click on the DYMO logo to open the menu, then click Diagnose.

8. You will see a pop up that asks if you want to open a diagnosis page in the browser, say yes.