This is an overview of our innovative problem-solving approach that can be used by Schools and Trusts to solve their most complex problems.

Benefits

Creative solutions that are tailored to context and:

1. balance experience and knowledge;
2. contribute to staff and student wellbeing;
3. build trust between participants, and
4. develop new networks.

Types of Problem

This is our way to think about problems that illustrates where our support works best.

Breadth

• Global problems experienced by all schools and educators, towards the left.
• Local problems experienced by a trust, school or even in a particular classroom, towards the right.

Complexity

• Simple problems that can be solved in the moment, at the base.
• To very complex ones that may require a range of expertise and prototyping, at the top.

The Approach

Our approach to solving these localised and complex problems is based around Design Thinking. This is a tried and tested approach in the business world, but it has not been widely used employed in the context of schools and education.

Design Thinking Process Overview

The Design Thinking process is broadly described in the "hexagons" diagram, shown here. It originates from IDEO and Stanford University d.School, who were early pioneers of Design Thinking.

It begins with deeply understanding and correctly framing the problem, and then considering a wide variety of options. Finally, it covers prototyping and testing to validate ideas prior to implementation.

Empathy

Our process is human centred. We look at problems and, ultimately the solution, from the perspective of those experiencing them.

Whilst solving complex problems may require a range of stakeholders, our process starts and ends with the learner.

Quotes on Design Thinking

Here are two important reflections on Design Thinking from leaders in the field.

The process of Design Thinking

The impacts of Design Thinking

About Ian & Steve