There's a transformation happening around us. AI, agents, whatever the buzzword of the week is reshaping how software works. Somewhere out there, a nimbler company is already reimagining practice management from scratch. If we don't move, they will.
We're not just reimagining the product. We're rethinking the industry and the business model. Everything is on the table. That means a lot of ambiguity, a lot of work, but also a lot of excitement and room to grow in ways you won't find in a more established environment.
Our responsibility is to make sure Jane's helpers get the best tools, so they can focus on what they actually love—treating people in their communities. That's the through-line for everything we do.
We're building a team where everyone is exceptional - and expects the same of the people around them. With the right people, there's no problem we can't solve. That's the bet we're making.
Everyone here is paid to think. If you don't feel comfortable saying what you're actually thinking, we all lose. We expect you to speak up, challenge ideas, and disagree when you see something others don't. If you don't understand something, get clarity - through thoughtful questions, research, or whatever it takes. Don't sit with confusion.
We start from the assumption that people are trying to do the right thing. We stay curious—asking why before assuming we know. The best idea wins, not the loudest voice or the longest tenure. Leave your ego at the door. We care personally and challenge directly - that's how trust is built.
The same standard we hold for ourselves, we hold for our colleagues and our leaders. Raj , Thibaut, Trevor and Ali hold each other to this bar, and we expect everyone to hold us to it too. This is a team sport. We need to win.
Feedback is a gift. This isn't about constant critique - it's about high trust. We give feedback when it matters to make the team better. If you see something that isn't good enough - your work, someone else's, a process—say so. Silence isn't kindness; it's how standards slip.
We don't do things for the sake of ceremony, or because that's how it's been done. "That's the process" is not an answer. We're here to transform Jane, not to make it slightly better. If something doesn't make sense, say so. If there's a better way, find it.
We protect our attention. We say no to distractions, side quests, and work that doesn't move us toward the goal. When we commit to something, we see it through. But we're always operating with imperfect information so we must stay flexible, adjust plans when the situation demands it, and keep driving toward the right outcome.
You don't build from specs or secondhand information. If you're shipping it, you own understanding who it's for and why it matters to them. Go direct. Ask why. Dig until you get to the real problem. You can't shape someone's world until you understand it.
We set aggressive goals with real deadlines. We crunch when we need to. If we don't move fast, someone else will, and they'll be the ones reimagining what Jane could be, not us.