Slack is our ✨ virtual office ✨ and we expect everyone to follow a few simple guidelines to keep us all working effectively across our core means of communication and collaboration.
<aside> 💡 A reminder that intent isn't always clear on Slack – prefixing comments could prove super valuable when working across cultures, async, and via written comms like we do every day. This article includes some great tips
<aside> ☝ We have a logic to how we name our Slack channels. This page can also help you discover channels which you may want to join ‣
Your status on Slack is an important communication tool. It allows you to share your availability, in addition to being active or away (i.e. online or offline). You can add an emoji and a note (and Slack saves your recent status', making it easy for you to re-use them). You can also pause notifications — helpful for deep-work, when notifications can kill your flow.
Slack can be overwhelming — countless channels, multiple DMs..! But you can make Slack work better for you and setting reminders to return to messages is an essential feature. Hover over a message, click the more actions button, and ask Slack to 'remind me about this'. These messages will then make their way into your Slackbot, your very own helper, and you can respond when you're ready. It's your own responsibility to make sure you stay on top of messages and respond by the end of the day (remembering that we work across timezones and our expectations shouldn't be aligned to our own schedule).
Private channels or DMs should only be used when the message is a private or sensitive matter. You should default to open team and company-wide channels as much as possible. This allows others to stay in sync and input if necessary. The more transparency the better.
Replying in a thread allows conversations to continue without filling up the main channel feed. It's especially useful for those who have been away from a channel for a period of time — they can come back to a channel and catch up on what matters most to them, without getting lost in a sea of back and forth.
It's important that you communicate if something is urgent or has a deadline attached. Make this clear in your message to avoid someone slowing you down. Use sparingly however — there are very few genuine cases for marking something as urgent ASAP.