GlobalReader´s Call for Help feature adds an option for the operator to reach out to different departments for assistance without leaving the workstation. The operator can choose from pre-defined help reasons and send a request out to the needed person.

How to Call for Help?

When Call for Help feature is activated, then operator can simply with few click send a request our for help:

  1. Click on 'Call for Help'
  2. Choose from pre-defined options
  3. Add an additional comment if needed
  4. Click on 'Send'
  5. Call for help is sent out and it will remain active until marked Solved. The notification has your workstation name in it when sent out.

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Good to know! Call for Help reasons can be added only by admin user.

How to react and close the requested Call for Help?

Call for Help request remains active until it is marked resolved. To mark the Call for Help closed:

  1. Call for Help is sent out by operator
  2. The request is handled and issue resolved
  3. Click on the Call for Help button and update the status (reacted, solved, cancelled) and add an additional comment if necessary.
  4. Click on 'Save'

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If you have any questions regarding Shopfloor feedback functionality, then please reach out to the Support team via [email protected]

Move back Shopfloor feedback (legacy) or read more on How to change workstation?