During one of the orientations, I overheard a volunteer lead laugh, “Most cat volunteers tend to be introverted, so our customer support team could do with all the help.”
If you show up on weekends or evenings, come prepared to chat with people. It’s easier than it seems. The best part is that it’s nothing like a sales job. You don’t have to convince anyone of anything: they want to bring a cat home, and we want the cats to have a home. Our missions are perfectly aligned. 🤌
This is my bias speaking, but cat people tend to be super nice customers anyway.
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If you don’t know the answer to something, it’s totally fine to say, “I’m not sure, let me ask my senior and get back to you.” You can say this even if you are a year into it. What do they know?
But if you’re 2 years in and still saying it, pls just re-attend orientation. 🙏😅
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