If it is difficult to provide 1:1 private lessons due to unavoidable reasons, you can cancel one class for every four weeks of lessons. The canceled class will not be made up separately but will be rescheduled by extending the final class date.
If it is difficult to have a lesson due to unavoidable circumstances, you can request to hold or cancel the lesson.
Website login - My page - Request for hold/cancellation - Approval by administrator - Notification of approval message.
If it becomes possible to have the lesson again after requesting to hold/cancel the lesson, you can request to resume the lesson.
Website login - My page - Request for hold cancellation - Approval by administrator - Notification of approval message.