To read or send a message
- Go to your Messages
- Click on a message thread to read existing messages or send a new one
If a message makes you feel uncomfortable or an guide tries to get you to pay outside Thermal, please let us know.
When you click on a message, you can read the conversation and also find the following info (either on the page if you're on a desktop computer, or by tapping the Details link at the top of the messages if you're on your mobile device):
- Guide or traveler profiles including number of reviews, verifications, and description
- Reservation and payment details such as date of inquiry, number of travelers, and price breakdown
- Events such as reservation confirmations, pre-approvals, and special offers that are notated in the timeline of the conversations