Assist has two components:

  1. App

    The application can be used by remote experts and field technicians. Apps for multiple platforms exist and the correct application (depending on the platform of your choice) should be use for the role that you intend to use it for.

    The Assist application can be used on 2D, Android, iOS app(s) and wearables:

You can use the Assist application for a host of features, including (but not limited to)

  1. Backend CMS
    1. The CMS is used to create SOPs (Standard Operating Procedures) and can also be used to create (repeatable) jobs from aforementioned SOPs.
    2. Logs for jobs can be viewed on the CMS as well.

Assist supports low bandwidth mode to enable video-less, audio enabled support.

Using Assist

Typically, a remote expert would be a user using the Desktop application of Assist.

A field technician would have to use a similar (compatible) app for his hand-held device, hands-free device.

The documentation for preferred devices that can be used by a particular role/user type (i.e.: field technician or remote expert) is as below:

  1. Field Technician
    1. Android phones and tablets (if using Lenovo ThinkReality A3 Smartglasses, it’s behaviour is identical to that for Android phones/tablets)
    2. iOS devices (iPhones and and iPads)
    3. Realwear HMT-1
  2. Remote Expert (preferably using a Windows Desktop/Laptop)

Quick links to the documents linked above:

Field Technician - iOS + Android + A3

Field Technician - Realwear

Remote Expert - Windows Desktop/Laptop

To understand how to create an SOP/procedure through the web dashboard, please refer this page:

Creating an SOP through the Web Dashboard