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A third-party crowd-sourcing mobile app that saves DoorDash's couriers from excessive wait times during pickup, in a mission to give them more control over DoorDash's algorithmic management system

Overview · Research · Ideation · Design · Outcome · Reflection

Timeline: Oct 2020 - Dec 2020

Team: Jessie Wang (UX Designer), Xin Pan (UX Researcher), Zed Yuan (Data Scientist)

Instructor: Min Kyung Lee

https://s3-us-west-2.amazonaws.com/secure.notion-static.com/6c4e1fe3-b4a9-4346-9b56-a430c11cc15e/How_Time_Flies_for_Gig_Workers_Cover.png

OVERVIEW


The Problem

When DoorDash's couriers (called Dashers) arrive at the restaurant for pickup, chances are that the food is not ready on time, so that Dashers have no choice but to wait extra 10-20 mins, which not only leads to late delivery but also has a negative influence on Dashers' working experience and earnings. Being controlled by DoorDash's algorithmic management system, Dashers are suffering the consequences for excessive wait times, like poor ratings from customers and income decrease, due to no fault of their own.