Overview · Research · Ideation · Design · Outcome · Reflection
Timeline: Oct 2020 - Dec 2020
Team: Jessie Wang (UX Designer), Xin Pan (UX Researcher), Zed Yuan (Data Scientist)
Instructor: Min Kyung Lee
When DoorDash's couriers (called Dashers) arrive at the restaurant for pickup, chances are that the food is not ready on time, so that Dashers have no choice but to wait extra 10-20 mins, which not only leads to late delivery but also has a negative influence on Dashers' working experience and earnings. Being controlled by DoorDash's algorithmic management system, Dashers are suffering the consequences for excessive wait times, like poor ratings from customers and income decrease, due to no fault of their own.