The basic process that return rabbit follows to serve you and your shoppers is as follows:
Now, there can be a few context specific questions that arise during this flow.
What if I don’t have a warehouse team? Or what if I trust my shoppers and want to approve the refunds/exchanges as soon as they drop off the item at carrier location? If you don’t have a warehouse, you can set return rabbit up so that on the basis of shipping events, the products coming back to you can be marked received and inspected and are automatically sent to the shopper success team for authorisation. You can choose any event to trigger the warehouse skipping automation from the following:
What if I have a 3PL or a WMS system? If you are using a 3PL or WMS system, we can integrate with their system to pass info to them as soon as a new request is placed by the shopper. Once they have received the item back, they can inspect the item and that info will be passed to ReturnRabbit via our integration and we will do the needful within ReturnRabbit to process the request further (approve or reject, restock or not, as per warehouse decision).
What if I want to skip manual approval once the products are cleared at the warehouse? You can set the return rabbit system in such a way that as soon as the products are deemed returnable by the warehouse inspection, the system approves the final refund or exchange. In case of multiple products being returned or exchanged, the refund process will happen only when all the products in an order service have been approved at the warehouse.
What if I want to auto-approve products in a specific price range? You can set the system up so that any orders within a specific price range skip approvals. These can be approvals at warehouse levels and/or admin levels.