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<aside> 💡 See other units in the syllabus
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This is a detailed breakdown of how Manuel Bonduki Lecturer at Insper, São Paulo, Brazil, teaches a class that covers the contents of Unit 4 of the open access syllabus developed by Teaching Public Service in the Digital Age.
We believe it is helpful to see how professors in different contexts teach the same concepts, so we also provide similar class breakdowns by a professor in the USA, and by a professor in Germany.
This page was developed for university faculty who teach public administrators or master's levels students in public policy and public administration. This material may also be suitable for teaching to upper year undergraduates.
Digital transformation of public services is an important driver for public transformation in the public sector as a whole. This process, however, should be built putting the users’ needs first. In order to do that, human-centered design is a powerful approach that allows service designers better understand what is essential in service provision from the point of view of citizens and what may result in amplified exclusion of marginalized groups.
The class is organized following the DOCK20 Learning Experience Design framework, a student-focused approach to deliver meaningful classes as well as Insper’s Student Centered Learning methodology.
This page provides an example of a lecture conducted by Manuel Bonduki in his course "Innovation in Public Administration" at Insper.
<aside> 📖 By the end of this class students should be able to:
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<aside> 💡 This class has a specific focus on **Competency 1 - Users.** See all eight competencies here.
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A warm thank you to Isabella Brandelise and the GNova Innovation in Government Lab team