January 2022

Feminist Frequency is a nonprofit dedicated to advocating for a more just and equitable media landscape and the end of abuse in the games industry.

Our latest initiative is the Games and Online Harassment Hotline, a free, text message-based, confidential emotional support hotline for anyone who makes or plays games. We take a compassion-forward, trauma-informed, and survivor-centered approach to providing a support space for people experiencing a variety of mental health, harassment, or workplace struggles.

This position is seeking applicants within the USA and Canada.

Why we need you

We want to continue expanding our availability and improving our service and accessibility. We're dreaming up ways to improve our infrastructure, better train our agents, and create more resources for agents and the community alike.

Your wisdom and experience in emotional support spaces brings needed perspective and skill to supporting our agents. You're passionate about the games community and about shifting the culture towards empathy and accountability. You have a strong commitment to social justice, including a familiarity with transformative justice principles. This means you bring a critical, conscientious, and thoughtful lens to how we want to move the work of the Games Hotline forward.

Here’s what you’ll be doing

As our Hotline coordinator, you'll be working with the Hotline Director to support our agents, participating in our current operations:

Our existing model works in tandem with a partner call center who has a long history of doing suicide prevention work. We train their volunteers in the particulars of online harassment, the context of gaming communities and industry spaces, and accountable conversations.

You’ll need these qualifications