Find out about our platform as we continue improving KeyNinja to enhance your Airbnb hosting experience

Getting started


Connecting your Airbnb account

Booking an Initial key pickup

Setting up Direct Debit Request

Configuring your property

Checking your property's connection

What's new?


KeyNinja COVIDSafe Check-in

Guest tracking link

Issue report notification

Ad hoc job request

Properties


Reconnecting your Airbnb account

Merge and import your Airbnb listings

Personalised messages for your guest

Bookings


Manually book a key exchange

Ad hoc job request

Issue report notification

COVIDSafe Check-in

Account & Billings


How does KeyNinja charge?

What happens if my account is overdue

Reporting an issue

Cancel your account

Pausing my account

Frequently Asked Questions

<aside> 💡 Looking for something else? We have covered some general FAQs for our Key Management and Integrated Housekeeping services on our Host: Frequently Asked Questions page.

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