<aside> 🤔 Not sure how KeyNinja can work for you? We have compiled a list of frequently asked questions relating to our services.

</aside>

Overview

Key Management

• About KeyNinja

• KeyNinja’s coverage areas

• How many properties can I manage on KeyNinja

• Is the service customisable?

• Do you do last-minute booking?

• What are the different types of Key Exchange jobs?

• How much do you charge for Key Management?

• Can I continue to use my lockbox?

• Are there surcharges?

Integrated Housekeeping

• What is included in a standard clean and a deep clean?
• How much will each clean cost and what does it include?
• Who are the cleaners cleaning my property?
• Can I still use my existing cleaners?
• What happens when a guest leaves behind damages
• Do you just supply linen and consumables?
• What is included in the linen and consumables package? Can I pick and choose?
• How will I be notified when there is an issue?

Guest experience

• How are my guests verified?
• How are my guests informed?
• What happens when my guest is late to check-in or check-out?
• Will guest complaints be resolved on the same day at no cost?
• Guest arrival confirmation

Charges and billings

• How does KeyNinja charge?
• Is there a trial period?
• Are there any additional charges? i.e last minute bookings
• Can I cancel my account anytime?

Did we miss something?

💌 If you have any questions/issues, please contact our 24/7 Customer service team via live chat on keyninja.io or drop us an email at [email protected]