At Waverly Stone, hospitality isn’t just how we serve guests, it’s how we show up for each other. Every interaction, whether with a guest or teammate, is an opportunity to reflect the warmth, professionalism, and pride that define our culture.
Warmth & Authentic Connection
We treat every guest as a friend entering our home.
Make eye contact, smile, and greet guests sincerely.
Remember names, preferences, and details when possible.
Listen actively, empathy is more powerful than apology.
Aim to create a lasting impression, not just a completed transaction.
Professionalism & Pride in Presentation
We uphold standards that reflect care and respect for the craft.
Arrive prepared, organized, and dressed to standard.
Keep work areas clean, stocked, and guest-ready at ALL times.
Speak and act with composure, especially when under pressure.
Every detail, from a polished glass to a well-timed greeting, matters.
Timeliness & Follow-Through
We respect the time and experience of others.
Be punctual and ready to serve when scheduled.
Follow through on every task, promise, and guest request.
Communicate early, don’t wait for someone to notice what’s missing.