Last updated: April 1, 2026

Hilol Market operates the Hilol Market mobile application and website. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, with whom we share it, and your rights.

1. Information we collect

We may collect and process the following categories of personal data:

• Account & contact information: phone number, full name, email address (if provided).
• Authentication & verification: OTP codes and verification data for phone-based sign-in.
• Location data: precise or approximate location when you allow location permissions to provide nearby restaurant listings and delivery.
• Order & payment data: order details, products ordered, delivery address, and partial payment-related information necessary to process transactions. Payment card details are processed by our payment provider (Toss Payments) and are not stored by Hilol Market unless explicitly noted.
• Device & usage data: device identifiers, OS version, app usage, crashes and performance logs for analytics and app improvement.
• Media & attachments: photos you upload when reporting returns or feedback.
• Contacts (optional): only if you explicitly allow access; used for delivery contact features.

2. How we use your information

We use data to:

• Create and manage your account and authenticate you.
• Process orders and arrange delivery.
• Provide customer support and respond to inquiries.
• Send transactional notifications (order status, delivery updates) and optional marketing if you consent.
• Improve and secure our services, analyze app usage, and fix bugs.
• Comply with legal and financial obligations.

3. Sharing and third parties