Business Analysis I Change Management I Process Improvement l Application Support | Stakeholder Management I Data Visualization

About Me-

• 4 years of experience in Accenture.

• QA background with hands-on ServiceNow/ITSM exposure.

• Experience with reporting, documentation, client presentations, Excel based automations, functional testing and stakeholder management.

• Worked on user access management, requirement elicitation and supported multiple Change management activities.

• Growing interest in Business Analysis, dashboards, workflows, and process improvement.

• Portfolio projects below are practical case-study simulations demonstrating end-to-end BA thinking.

• CASE STUDY 1: SLA BREACH ANALYTICS & OPERATIONS OPTIMIZATION

• CASE STUDY 2 : REQUIREMENTS ELICITATION & WIREFRAMING (PRODUCT FEATURE CASE STUDY)

• CASE STUDY 3 : CHANGE MANAGEMENT FOR NEW INCIDENT CATEGORIZATION PROCESS

• CASE STUDY 4 : OPERATIONAL TRANSFORMATION & INCIDENT REDUCTION

• CASE STUDY 5 : PROCESS STANDARDIZATION & CHANGE MANAGEMENT DURING MULTI-TEAM TRANSITION