There is great potential for improvement in everything. I want to turn problems into opportunities for your company.

Operations and Customer Success

👋 Hey, I’m Sierra, I'm goal-orientated and outcome-focused. I have a passion for growing professionally and personally with projects from beginning to end.

As a Senior Service Operations Associate, I experience hands-on opportunities that provide me with strong skills when dealing with customer service, management, conflict resolution, and teamwork. I am always looking for new and better ways to improve myself not only professionally but personally. A perfect example of this is my current partnership with Discover Praxis where I'm learning that exchanging value, is the best way up. I am an innovative and creative thinker that approaches problems head-on.

If you're interested in someone that approaches all aspects of problem-solving and creating a seamless operation system for your company, look no further.

What I can do for you:

Negotiate the best deals for your company
Hunt for Leads
Consult customers to better understand their challenges and needs
Provide customers with an effective course of action plan when dealing with personal and professional issues
Create Chatbots
Design Webpages
Build Landing Pages
Create and foster excellent Customer Success platforms
Proficient in using and teaching CRMs and Saas

<aside> 👇 Below are some of my top projects, tech tools and experiences on display!

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📜 Projects

I built a better customer success platform for Equifax.

How I Created A Customer Success Platform In Thirty Days

I created an FAQ page to help customers self service their issues.

Creating An FAQ Page: All Questions Answered

I installed a chatbot, so customers could speak to representatives in real-time.

Building A Chatbot Using Drift

I learned TextExpander, so I could cut down response times when talking with customers.

Cutting Down Response Times: Creating and Using TextExpander

I taught myself MailChimp, so I could run company newsletters.

Creating an email campaign for Sequels

I used LinkedIn Sales Navigator to find leads and create a leads list

How to use Linkedin Sales Navigator to find and create leads