I am fascinated by consumer consumption, strong marketing campaigns, and hyper-efficient companies.

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Entry-level Marketing and Operations

šŸ‘‹ Hey, Iā€™m Sasha, and I'm dedicated to driving success and building strong relationships in customer success and data management.

I am incredibly passionate about optimizing customer experiences. Utilizing data analysis and customer feedback, I thrive on designing strategies to enhance user adoption and satisfaction. From managing customer onboarding processes to monitoring metrics for continuous improvement, I find fulfillment in delivering exceptional customer outcomes.

With over 2.5 years of experience in customer success at an education tech company, I've honed my skills in nurturing client relationships and driving customer satisfaction. I excel in leveraging technology and data to tailor solutions that meet the unique needs of each customer.

My commitment to learning and growth led me to pursue challenging opportunities, including the Praxis program. Through this experience, I honed my skills in software tools like Mailchimp, Drift, Canva, as well as Salesforce and Outreach, which were instrumental in my role at Top Hat/Aktiv Learning. This further enhanced my ability to drive customer success through innovative solutions.

If you're seeking a team member who's passionate about driving customer success through data-driven strategies and continuous improvement, let's connect!

What I can do for you:

<aside> šŸ‘‡ Below are some of my top projects, tech tools, and experiences on display!

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šŸ“œ Projects

I designed Instagram ads for Water Buffalo

šŸ“± I created Instagram ads for Water Buffalo in order to extend their reach on the platform and to better reach their target audience.

I create, market, and run a podcast: The Square Table Discussion

šŸŽ™ļø I record, edit, and market a podcast with Facebook ads and SEO, where I interview professionals in marketing and operations, all while detailing how others can create a podcast themselves.

I operate a university orientation program at George Mason University called Project Peak

šŸ•ļø I learned how to use Google Sheets while planning and leading camping trips for a university, learning how to budget, schedule, manage, and create procedures. The purpose of the program is to help students learn more about the university, discover leadership opportunities, transition seamlessly from high school to college, and to have outdoor adventures.

I utilized Mailchimp to create a newsletter for Coastal Baking Co.

šŸ§ I set up an email newsletter for a bakery, Coastal Baking Co., by converting their Valentine's Day menu into the newsletter in order to quickly inform their customers about their menu changes.


šŸ›  Tech Stack

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Drift

Watch me prove it here

Hunter.io

Watch me prove it here

Trello

Watch me prove it here

Facebook Ads Manager

Watch me prove it here

TextExpander

Watch me prove it here

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Canva

Watch me prove it here.

Google Sheets

Watch me prove it here

Mailchimp

Watch me prove it here.

Audacity

Watch me prove it here


šŸ“„ Certifications