High energy prices mean that many people are likely to need extra support this winter.

This guide is here to help you know what financial support is available and what other organisations may be able to help.

If you are worried you can’t pay your bill

Contact your energy supplier as soon as you can if you are worried about paying your energy bills or think you won’t be able to afford them. Your supplier must take into account your circumstances and situation and offer help.

Your supplier must work with you to agree on a payment plan you can afford based on what is called your ‘ability to pay’. This includes reviewing a plan you have agreed before.

You can ask for:

• a review of your payments and debt repayments

• payment breaks (if available) or reductions

• more time to pay

• access to hardship funds if available

Many energy suppliers offer specific grants from which they may be able to support customers in arrears.

Help from your energy supplier

Energy supplier grants

Large suppliers offer non-repayable grants to those experiencing financial difficulties to help pay for their energy bills.

Criteria varies by supplier, most will require you to speak to a debt advice service before applying.

Visit your supplier’s website listed below to see what may be available.

The British Gas hardship fund is available to anyone regardless of who your current supplier is.

British Gas Energy Trust http://www.britishgasenergytrust.org.uk/grants-available/
Scottish Power hardship fund https://community.scottishpower.co.uk/t5/Extra-Help/Hardship-Fund/ta-p/53
Ovo Energy Fund http://www.ovoenergy.com/help/debt-and-energy-assistance
E.ON Energy Fund http://www.eonnext.com/policies/extra-help
E.ON Next Energy
Fund http://www.eonnextenergyfund.com/
EDF Energy
Customer Support
Fund http://www.edfenergy.com/PSR
Bulb Energy Fund https://citizensadviceplymouth.org.uk/bulb-energy/
Octopus ‘Octo Assist
Fund’ https://octopus.energy/blog/struggling-to-pay/

British Gas Energy Trust

The British Gas Energy Trust will consider applications for grants from anyone, regardless of who your energy supplier is.

They require you to seek professional money advice first and fund a number of local advice centres across England, Scotland and Wales which specialise in this, or you can try one of the charities in the ‘debt charities’ section

<aside> 💡 Further information and the online application form is available from British Gas


<aside> 📢 The British Gas Energy Trust will consider applications from anyone, regardless of who your energy supplier is


Making your home warmer

Reducing heating loss from your home will help bring bills down and make your home warmer. You could save hundreds of pounds on your energy bills by following simple energy saving hacks.

<aside> 💡 Find out more on the Nous website here or go energysavingtrust.org.uk


Help keeping your home warm