Effective Date: 1 February 2026 Jurisdiction: Republic of South Africa Governing Legislation: Protection of Personal Information Act 4 of 2013 (POPIA)
This document explains how to exercise your right to deletion of personal data and your right to withdraw consent under POPIA. Both rights are yours by law — not a platform courtesy. This document should be read alongside our Privacy Policy, which explains how your personal information is collected, processed, and shared, and our Terms of Service, which governs acceptable use of the platform.
POPIA gives you two distinct rights that are often confused:
Right to deletion (POPIA s24) — You can request that HeadsUp permanently deletes your personal information. This typically results in account closure.
Right to withdraw consent (POPIA s11) — You can stop HeadsUp from processing personal information that relies on your consent, without necessarily deleting your account or all your data.
These are separate requests with different outcomes. Section 2 covers deletion. Section 3 covers consent withdrawal. Use the one that matches what you actually want.
Email info@headsup.community with:
Data Deletion RequestTo protect you against unauthorised deletion requests, we may ask you to confirm your registered phone number or email address before processing your request. We will not action a deletion request we cannot verify.