Location: Remote (SF HQed)

Role Overview

MotionERP is on a mission to transform mid-market enterprises with AI employees. We do this by using our AI agent ERP platform to convert legacy software into AI agents that act like employees. Motion’s AI agents are helping sales and marketing teams replicate and scale their top performers, and collecting performance fees that tie directly to the high margin revenue impact that we generate.

Help coach our AI employees on how to be more empathetic with their human counterparts. We’re looking for a Head of Customer Success who can own customer relationships, surface business opportunities, document customer requirements, and help shape how we scale.

What You’ll Do

• Track adoption, confirm value creation, surface risks, and ensure value delivery
• Define and report on key metrics that demonstrate ROI of initiatives and ongoing projects.
• Act as the bridge between customers and our dev team, clearly communicating bugs, feedback, and iteration needs.
• Deliver weekly ROI reports of program to management and customers
• Define customer success criteria tied to measurable business outcomes (e.g., revenue growth, CLV, CSAT, cost reduction).
• Define the initial product and process requirements for customer engagements
• Shape our customer success playbook — bring ideas to improve how we support, engage, and scale with customers.
• Build and develop relationships with key customer business and technical leaders
• Utilize the Motion CRM to manage customer relationships through retention, growth, loyalty, and advocacy.

About You

• 8+ years of experience in customer success, account management, or client strategy, ideally within SaaS, automation, or AI-powered platforms.