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Track

Business automation

Deliverable

A mobile app or chatbot for any popular instant messaging services

Description

Design and build an automation solution for a logistics company. The company provides delivery services for small retailers (e.g. online shops), including express delivery. Specifically, this company deals with a variety of pick-up points, from warehouses with fixed addresses, to ad-hoc addresses entered by clients.

The company has permanent employees with a fixed work schedule, as well as contractors working under flexible conditions (contractors have the ability to select their orders for delivery, and receive payment per successful order). Contract based work is favoured by the company.

You are asked to provide an effective solution with the following feature set:

For clients:

• Create a new order
• Track the status of current orders
• Cancel order(s)

For delivery staff:

• Select an order (assigned from an automated queue, or manually)
• Receive information about a pick-up location, and any additional terms and conditions that might be required for pick-up (for example, order number or number of items)
• Receive information about a drop-off location, including details of the recipient
• Record completed order

The features listed above can be modified (extended, cut or completely replaced) at your discretion. Please model your automation solution based on business processes specific to delivery companies. Prototypes should be delivered in the form of chatbots.

Technical requirements