This website focuses on a subset of digital tools most commonly used by the health care system managers, providers, and clients in low- and lower-middle-income countries.
This literature review sets out to increase the knowledge on patient safety within the telehealth modality of care, to inform the relevant local health service departments on the key considerations to minimize patient harm.
Key Considerations in Ensuring a Safe Regional Telehealth Care Model- A Systematic Review.pdf
Various protocols for the COVID Connect Centre, a digital service leveraging mobile technology to prevent the spread of Covid-19 through information sharing, self-screening of users via the application to refer high-risk users to in-person hospital care while enabling home isolation and care for mild cases, early detecting of suspected cases for isolation and containment, and collection of pandemic-relevant data analytics and insights.
A full report of the application's structures and progress is below.
COVID Connect Centre Report.pdf
The application's risk assessment protocols for referral to in-person or home-based care is below.
COVID Connect Centre Risk Assessment Protocols.pdf
The user terms and conditions for the COVID Connect Centre are below.
COVID Connect Centre User Terms and Conditions.pdf
The first quarter Marketing and Communications report, including identification of the audience via various media platforms and other considerations during the campaign, ****is below.
COVID Connect Centre Marketing Campaign Report.pdf
Covid triage centre guidelines – guidance document setting out the pathways and criteria used by call centre nurses taking initial and subsequent calls from patients with suspected Covid symptoms. This includes classification by risk status and potential triage routes including referral to the respiratory clinic, a visit from an outreach team, and enrolment into the CHA Covid community management pathway. Regularly updated.