In the center of your Craftkit account are your campaigns, these campaigns send emails to your customers when a certain event happens.

You have by default four campaigns:

  1. Order confirmation - Sends an email when a customer makes a purchase from your shop.
  2. Shipment confirmation - Sends an email when you mark your order as "shipped" on Etsy.
  3. Delivery confirmation - Sends an email when your order is delivered.
  4. Feedback request - Sends an email 14 days after your order was delivered.

Each campaign is tied to an email template, which you can modify using the Campaign Editor.

Here is how you use the editor.

  1. Sign in to your Craftkit account

  1. Click on the campaign that you want to edit.

  1. Click on "Editor" in the top menu.