Learn how to make the most of messaging with Eat App
One of the most powerful features of Eat App is the ability to keep your guests in the loop about their reservations through automated or manual messaging.
By default, every Eat App subscription comes with 250 free SMS per month and unlimited emails. To send more than 250 SMS messages per month, you will need to purchase a messaging package.
To learn more, reach out to us through the support tab in Eat App and on our website or by emailing us at [email protected]
Eat App supports two types of guest messaging - automatic and manual.
Not Confirmed: When a reservation is created, as long as the reservation is still not confirmed, no message will be sent out to the guest.
Confirmed: When the status of a reservation changes to confirmed, an sms and email get sent to the guest.
Modified: As long as the reservation is still not confirmed and the reservation is for at least x days in the future, when a change is made to the reservation, an sms will be triggered.
Requested: When a reservation is still not confirmed, you as a restaurant can manually trigger an sms or email to go out informing the guest that their booking is requested.
Confirmed: You can also trigger a confirmation email manually.
This can be done directly from the reservation creation process or by accessing the reservation details once a reservation has already been created.