What is Gorgias?
Gorgias is a helpdesk designed with e-commerce in mind. It can help you provide multi-channel services to your shoppers from one single app. With integrations, get shopper data across multiple products you use to make the life of your shoppers easier.
What is the context of Gorgias + Return Rabbit?
Return Rabbit helps you keep track and service the return and exchange requirements of your shoppers, something which isn’t possible end-to-end on Shopify. If you’re already integrated with Gorgias, you will see Shopify data and get to address shopper queries faster. After integrating your Return Rabbit account with Gorgias, you will also get their Return Rabbit details in Gorgias itself, so that your Customer Support team has all the information that they need to address a shopper’s query, right from Gorgias itself.
Integrating Gorgias and Return Rabbit is a two-step process, after which you will tailor Gorgias to your needs.
Let’s breakdown the process so it is easy to understand:
Now, let’s take each of these steps and walk through them.
API Keys are your way of connecting two products that communicate with each other. To get Return Rabbit API Keys, please follow the steps below:
Open your Return Rabbit merchant portal.
Navigate to Settings → Manage API Tokens
You can may generate up to 3 API tokens at a time. The tokens will only be visible to you once when they have been created. Make sure to save the token when you see it. If you lose your full copy of an API token, you may delete a token and create a new one.
To add a token, click on Generate A Token
