Effective from July 2022

Approved by: Chief Executive Officer

At a Glance

We are committed to our value of striving for consistently exceptional outcomes and our purpose to keep people connected and engaged with the friends, family, homes, and communities they love. With this commitment we will provide a high-quality care and support service above and beyond our core hours of business of 8:30 am – 5:00 pm, Monday to Friday. Led by skilled people we operate a First Response and Escalation Team.


All employees who are contracted to participate in the First Response and Escalation Team (the team).


To provide a clear approach ensuring:


Policy Statement