Def.

Fees and Incentives is the space where you can find all the monetary configurations that you can apply on Return Rabbit. All the fees and incentives can be found here.

Before we take a look at the fees & incentives, here are a few definitions:

• Service Request: A service request is a request created by the shopper for one product (it could have multiple quantities of the same product). A service request can be either a return request, or an exchange request.
• Order Service: An order service is a collection of multiple service requests that a shopper has created together. A return order service is an order service that has only returns in them. An exchange order service is an order service that has one or more exchange service requests in it.

Fees:

Order Processing Fee:

Order processing fee is the fee that you can apply per order service or on each service request as a processing deduction. You can set the fee to be different in case of a return order service or an exchange order service. ****

To configure Order Processing Fee, click on the pencil icon. A modal will open up.

Unit Restocking Fee:

Unit restocking fee is the fee that can be applied per service request as a restocking deduction. You can set the fee to be different for a return request and an exchange request.

To configure the Unit Restocking Fee, click on the pencil icon. A modal will open up.