Effective from November 2020


Approved by: Chief Executive Officer


At a Glance

All Five Good Friends Members, workers and stakeholders have the opportunity to provide feedback about their service and experience. Complaints and feedback are encouraged and managed in a timely, fair and transparent manner and serve to guide improvements across the organisation and better outcomes for individuals.

Scope

This policy relates to all Five Good Friends Members, their key supports, and all Five Good Friends workers. Any person may provide feedback or make a complaint to the organisation and all workers are empowered to support our Members to provide feedback.

Objective

The purpose of this policy is to provide our clear position on the management of feedback, including complaints, within Five Good Friends.

Definitions

Policy Statement