Customer Support & Community Manager | Web3 & Online Platforms
I’m fridouz abubakar, a proactive and reliable support & community professional with experience handling Discord moderation, customer issues, and live community support for online platforms. I thrive in fast-paced where clear communication, patience and empathy matter most
+234 813 872 0552
Abuja
Discord Moderator
InkPay
Managed and moderated a community of over 2,500 members, ensuring a positive and inclusive environment. Monitored discussions, enforced community guidelines, and resolved conflicts efficiently.Organized and facilitated events to increase member engagement and interaction. Collaborated with the marketing team to integrate Discord activities with broader social media campaigns.Analyzed community feedback to implement improvements in communication and user experience.Achievement: Successfully grew the Discord community from fewer than 50 members to over 2,500 members within a month.
Community Moderator
Rflxt Studios
Moderated discussions and managed community interactions, ensuring adherence to community standards.Facilitated member engagement through events, content sharing, and active communication.Assisted in the development and implementation of strategies to grow and maintain a vibrant online community.Provided feedback to the development team based on community input, helping to shape product features.Analyzed community activity and provided reports to inform future community management strategies.
Community Moderator
Metawin Web3 Casino
Moderated the online community, maintaining a safe and welcoming environment for all members. Managed community events and activities to drive engagement and foster a sense of belonging among members. Addressed member concerns and provided support to ensure a positive user experience. Worked closely with the marketing team to coordinate community-focused campaigns and initiatives. Contributed to the development of community guidelines and best practices.
Twitter Account Manager
NFTpreneurial
Managed the Twitter presence for NFTPrenueral, focusing on growing the brand's online community. Developed and scheduled content that aligned with the brand's voice and messaging. Engaged with followers by responding to inquiries and fostering relationships to build a loyal community. Analyzed Twitter analytics to optimize content strategy and improve engagement rates. Collaborated with cross-functional teams to align social media strategies with broader marketing goals.
BSc Public Administration
University of Abuja ∙ 2018 - 2021
Professional Diploma in Customer Relationship Management CRM (2025)
UI/UX design certification (2024)