FGX Practitioner Capability Table

Capability Name	Capability Description	Capability Set	Capability Set Description	Limited Awareness (G0)	Foundational (G1)	Developing (G2)	Proficient (G3)	Expert (G4)
Digital Vision & Strategy	Defines and champions a measurable, citizen-centred digital direction that aligns investment, delivery, and outcomes.	Leadership	Defines the strategic and cultural capabilities required to set direction, enable agile governance, and lead transformation across systems and partnerships.	Has little or no current capability in this area. May have heard of related terms or concepts but demonstrates no applied understanding or experience.	Understands what a digital vision is and why it matters. Can describe how citizen-centred goals guide investment and delivery in their work.	Connects project or program activity to organisational digital priorities. Uses evidence and feedback to refine intent and communicate direction clearly.	Influences digital direction across teams or divisions. Proposes alignment between strategy and resources. Challenges initiatives that lack clear citizen outcomes and advocates for citizen-centred investment.	Establishes long-term digital strategy across the organisation. Shapes whole-of-government direction and contributes to national digital frameworks.
Agile Governance & Funding	Designs and operates governance and funding mechanisms that enable rapid, evidence-based decisions.	Leadership	Defines the strategic and cultural capabilities required to set direction, enable agile governance, and lead transformation across systems and partnerships.	Has little or no current capability in this area. May have heard of related terms or concepts but demonstrates no applied understanding or experience.	Understands the purpose of agile governance and the link between flexibility, iteration, and accountability. Participates in transparent decision forums.	Applies agile governance within delivery environments. Experiments with iterative planning, balancing evidence, pace, and risk.	Influences governance decisions across programs. Advocates for investment based on evidence and outcomes. Challenges waterfall thinking and champions adaptive funding approaches.	Shapes system-wide governance and funding frameworks across the organisation. Embeds adaptive, transparent decision cycles that sustain trust and responsiveness, and influences whole-of-government governance reforms.
Outcomes-Based Portfolio Management	Directs investments and initiatives using evidence of public value, risk, and results rather than inputs or hierarchy.	Leadership	Defines the strategic and cultural capabilities required to set direction, enable agile governance, and lead transformation across systems and partnerships.	Has little or no current capability in this area. May have heard of related terms or concepts but demonstrates no applied understanding or experience.	Recognises how evidence, benefits, and risk influence funding choices. Contributes to prioritisation and learns from outcome-based examples.	Applies portfolio management principles to track results and adjust resources. Communicates trade-offs and lessons learned across teams.	Influences portfolio decisions within their business area. Proposes prioritisation using public value metrics. Challenges activity with limited benefit and advocates for evidence-led resource allocation.	Shapes investment governance across the organisation. Embeds public value metrics, mentors others in evidence-led decision-making, and ensures resources deliver measurable benefit, contributing to whole-of-government portfolio standards.
Change Leadership & Culture	Creates conditions for innovation, collaboration, and continual improvement by shaping mindsets and behaviours.	Leadership	Defines the strategic and cultural capabilities required to set direction, enable agile governance, and lead transformation across systems and partnerships.	Has little or no current capability in this area. May have heard of related terms or concepts but demonstrates no applied understanding or experience.	Understands how culture and leadership behaviour influence trust and innovation. Models openness within their own team.	Guides others through change. Uses communication, empathy, and feedback to build confidence and shared purpose.	Influences cultural change across teams or divisions. Participates in shaping systems and processes to support adaptive practice. Challenges risk-averse behaviours and advocates for psychological safety.	Builds an organisation-wide culture of learning and improvement. Develops other change leaders and embeds conditions for continuous renewal.
Partnerships & Market Stewardship	Builds and manages strategic partnerships across government, industry, academia, and community to deliver shared outcomes.	Leadership	Defines the strategic and cultural capabilities required to set direction, enable agile governance, and lead transformation across systems and partnerships.	Has little or no current capability in this area. May have heard of related terms or concepts but demonstrates no applied understanding or experience.	Recognises the value of collaboration and contributes constructively to joint initiatives. Builds awareness of different stakeholder needs.	Manages relationships with partners and suppliers. Balances perspectives, negotiates fairly, and maintains focus on shared public outcomes.	Influences complex partnerships within their agency or sector. Participates in partnership governance arrangements. Challenges transactional relationships and advocates for transparency and mutual accountability.	Shapes enduring partnership ecosystems across the organisation. Champions stewardship principles, aligns long-term collaboration to public value, and influences whole-of-government partnership frameworks.
Service Design & Orchestration	Designs and coordinates end-to-end citizen experiences that integrate policy, operations, and technology.	Human Experience	Captures the capabilities needed to design, deliver, and continually improve citizen-centred services and experiences across all channels.	Has little or no current capability in this area. May have heard of related terms or concepts but demonstrates no applied understanding or experience.	Recognises what makes a good citizen experience. Helps map pain points and identify small improvements in their own area.	Uses service design methods to join up processes and improve user journeys. Collaborates with colleagues across functions to test, learn, and iterate.	Assists with the coordination of experiences across multiple teams or services. Influences decisions to balance policy, operations, and technology. Challenges siloed thinking and advocates for joined-up delivery.	Sets direction for service design at scale across the organisation. Embeds design standards, ensures investment and policy decisions reflect citizen experience, and contributes to whole-of-government service standards.
Omni-Channel Service Operations	Delivers consistent, high-quality citizen experiences across digital, phone, and in-person channels.	Human Experience	Captures the capabilities needed to design, deliver, and continually improve citizen-centred services and experiences across all channels.	Has little or no current capability in this area. May have heard of related terms or concepts but demonstrates no applied understanding or experience.	Understands how different channels contribute to the overall citizen experience. Delivers reliable, accurate service through their own role.	Works across channels to align information, tone, and accessibility. Shares feedback to improve coordination and consistency.	Integrates multi-channel delivery across programs. Influences channel design decisions. Challenges channel silos and advocates for seamless transitions and common quality standards.	Builds and sustains an organisation-wide approach to channel management. Champions integration, accessibility, and inclusion across all service environments.
Analytics & Decision Science	Uses data, experimentation, and evaluation to inform strategy, improve delivery, and measure impact.	Human Experience	Captures the capabilities needed to design, deliver, and continually improve citizen-centred services and experiences across all channels.	Has little or no current capability in this area. May have heard of related terms or concepts but demonstrates no applied understanding or experience.	Understands how evidence improves service outcomes. Uses basic data and feedback to support local decisions.	Applies analytical tools to inform planning and evaluate results. Shares insights and promotes learning from data.	Contributes to analytical approaches across teams. Influences decisions through data insights. Challenges assumptions and advocates for experimentation and evidence-based practice.	Establishes the organisation's approach to decision science. Fosters a culture of curiosity and evidence, ensuring insights guide strategy and delivery, and contributes to whole-of-government analytics standards.
Inclusive & Accessible Design	Ensures services are inclusive, accessible, and meet diverse citizen needs across contexts.	Human Experience	Captures the capabilities needed to design, deliver, and continually improve citizen-centred services and experiences across all channels.	Has little or no current capability in this area. May have heard of related terms or concepts but demonstrates no applied understanding or experience.	Recognises the barriers faced by different users. Follows accessibility principles in their own work.	Designs and tests solutions with diverse users. Adjusts content, systems, or interfaces to improve access and inclusion.	Integrates accessibility and equity across projects or programs. Influences design decisions to consider diverse needs. Challenges exclusionary practices and advocates for inclusive outcomes.	Champions organisation-wide inclusion and accessibility efforts. Embeds accountability for equity outcomes and ensures diverse participation informs continuous improvement.
Experimentation & Learning	Applies experimentation and learning to test, refine, and scale innovative services and products for public service delivery.	Human Experience	Captures the capabilities needed to design, deliver, and continually improve citizen-centred services and experiences across all channels.	Has little or no current capability in this area. May have heard of related terms or concepts but demonstrates no applied understanding or experience.	Understands why testing and iteration lead to better results. Participates in small pilots or process improvements.	Plans and runs experiments with users in their area of work. Collects evidence, reflects on findings, and shares lessons with others.	Assists with coordination of structured service and product experimentation across teams or portfolios. Influences creation of safe spaces for learning. Challenges risk-averse culture and advocates for evidence-based scaling of innovations.	Drives a culture of evidence-based innovation in service and product design across the organisation. Establishes frameworks for scaling what works, ensures learning continually improves service outcomes, and influences whole-of-government experimentation initiatives.
Cyber Security & Resilience	Protects systems, data, and services from threats while ensuring continuity, recovery, and public confidence.	Trust (SPRITE)	Combines governance, technology, and ethics to provide proactive assurance and strengthen public confidence in digital government.	Has little or no current capability in this area. May have heard of related terms or concepts but demonstrates no applied understanding or experience.	Understands the importance of security and resilience. Follows protective measures and reports incidents promptly.	Implements security controls and participates in testing and recovery planning. Balances protection with usability and service continuity.	Influences security and resilience decisions across teams or programs. Proposes risk management approaches. Challenges security theatre and advocates for transparent, proportionate controls.	Establishes organisation-wide assurance for cyber resilience. Builds trusted systems and culture through governance, transparency, and continuous learning from incidents, and contributes to whole-of-government security standards.
Privacy & Data Protection	Manages information responsibly to protect privacy, uphold public trust, and comply with legal and ethical standards.	Trust (SPRITE)	Combines governance, technology, and ethics to provide proactive assurance and strengthen public confidence in digital government.	Has little or no current capability in this area. May have heard of related terms or concepts but demonstrates no applied understanding or experience.	Recognises why privacy matters and applies basic controls when handling personal data. Seeks guidance when uncertain.	Conducts privacy checks and embeds data minimisation in daily practice. Communicates clearly about how personal data is used and stored.	Influences privacy-by-design within projects or portfolios. Participates in policy and tool decisions. Challenges over-collection and advocates for transparency and citizen control.	Sets organisational direction for privacy leadership. Embeds ethical governance and public assurance mechanisms that reinforce lasting trust in data use, and contributes to whole-of-government privacy frameworks.
Operational Continuity & Incident Management	Ensures critical services remain available and recover rapidly from disruptions or system failures.	Trust (SPRITE)	Combines governance, technology, and ethics to provide proactive assurance and strengthen public confidence in digital government.	Has little or no current capability in this area. May have heard of related terms or concepts but demonstrates no applied understanding or experience.	Understands what constitutes a disruption and their role in recovery. Follows escalation and reporting protocols accurately.	Applies risk assessments and recovery procedures within their team. Helps document lessons from past incidents to improve response.	Assists with continuity planning across multiple services. Influences preparedness decisions. Challenges single points of failure and advocates for transparent communication during crises.	Builds enterprise-level resilience frameworks across the organisation. Aligns business continuity with citizen needs, leads recovery reviews that strengthen confidence and accountability, and contributes to whole-of-government continuity standards.
AI & Automation Assurance	Deploys and governs AI and automation responsibly to enhance efficiency, transparency, and fairness.	Trust (SPRITE)	Combines governance, technology, and ethics to provide proactive assurance and strengthen public confidence in digital government.	Has little or no current capability in this area. May have heard of related terms or concepts but demonstrates no applied understanding or experience.	Understands what AI and automation are and where ethical risks can arise. Identifies potential impacts of bias or error.	Supports responsible deployment by testing fairness, explainability, and compliance with standards. Raises ethical risks where identified.	Contributes to assurance processes for AI and automation systems. Influences decisions to balance innovation with accountability. Challenges opaque algorithms and advocates for transparent decision logic.	Defines organisational frameworks for trustworthy AI. Embeds ethical, legal, and performance oversight that sustains confidence in automated public decisions, and contributes to whole-of-government AI governance standards.
Transparency & Accountability	Operates openly and holds decisions, data, and performance to public scrutiny to strengthen trust and learning.	Trust (SPRITE)	Combines governance, technology, and ethics to provide proactive assurance and strengthen public confidence in digital government.	Has little or no current capability in this area. May have heard of related terms or concepts but demonstrates no applied understanding or experience.	Understands the role of openness in public confidence. Provides accurate information about work and decisions when required.	Shares performance results and reasoning behind key choices. Responds constructively to scrutiny or audit feedback.	Influences transparency initiatives across teams or programs. Participates in shaping reporting mechanisms. Challenges opacity and advocates for accessible, meaningful disclosure.	Champions open governance across the organisation. Sets enduring standards for disclosure, explainability, and performance assurance that reinforce public trust, and contributes to whole-of-government transparency frameworks.
Ethics & Responsible Innovation	Ensures technology, data, and innovation practices reflect ethical principles and public values.	Trust (SPRITE)	Combines governance, technology, and ethics to provide proactive assurance and strengthen public confidence in digital government.	Has little or no current capability in this area. May have heard of related terms or concepts but demonstrates no applied understanding or experience.	Understands basic ethical principles in innovation, such as fairness and accountability. Seeks advice when unsure of impacts.	Applies ethical assessment tools in projects. Balances innovation benefits with social and environmental considerations.	Contributes to ethical review and assurance for innovation initiatives. Influences decisions to build in fairness, inclusion, and transparency. Challenges unethical implementations and advocates for values-based practice.	Governs ethics across emerging technologies and partnerships across the organisation. Embeds values-based assurance in strategy, ensuring innovation serves long-term public good, and contributes to whole-of-government ethics frameworks.
Communication & Storytelling	Communicates ideas, evidence, and outcomes clearly and persuasively to different audiences.	Cross-Cutting Professional Capabilities	Describes the behavioural enablers that underpin all pillars — communication, collaboration, experimentation, and productivity — forming the foundation of effective, ethical public practice.	Has little or no current capability in this area. May have heard of related terms or concepts but demonstrates no applied understanding or experience.	Expresses information clearly in day-to-day work. Tailors messages to purpose and audience using plain, accurate language.	Adapts communication style across contexts. Uses data and examples to build understanding and engage others in shared goals.	Influences decisions across teams or programs through clear storytelling. Communicates complex ideas with clarity. Challenges jargon and advocates for accessible communication.	Builds organisation-wide communication confidence. Shapes narratives that connect system outcomes to public purpose, mentors others in clear, evidence-based storytelling, and contributes to whole-of-government communication standards.
Collaboration & Stakeholder Management	Works constructively with colleagues, partners, and stakeholders to achieve shared outcomes across boundaries.	Cross-Cutting Professional Capabilities	Describes the behavioural enablers that underpin all pillars — communication, collaboration, experimentation, and productivity — forming the foundation of effective, ethical public practice.	Has little or no current capability in this area. May have heard of related terms or concepts but demonstrates no applied understanding or experience.	Contributes positively to team efforts. Shares information openly and respects diverse views.	Builds relationships across teams or organisations. Balances interests and resolves issues through dialogue and shared understanding.	Helps drive partnerships and multi-team work. Influences collaborative practices. Challenges siloed behaviours and advocates for shared accountability.	Fosters enduring collaboration across sectors and systems within the organisation. Creates conditions for collective accountability, empowers others to lead partnership success, and contributes to whole-of-government collaboration initiatives.
Continuous Improvement	Applies evidence, reflection, and iteration to improve internal practice, processes, and ways of working and scale what works.	Cross-Cutting Professional Capabilities	Describes the behavioural enablers that underpin all pillars — communication, collaboration, experimentation, and productivity — forming the foundation of effective, ethical public practice.	Has little or no current capability in this area. May have heard of related terms or concepts but demonstrates no applied understanding or experience.	Recognises the value of testing and feedback. Participates in small-scale improvements and shares learnings with peers.	Designs and runs experiments within their team's work area and processes. Uses evidence and reflection to refine ideas and inform decisions.	Helps to coordinate structured operational improvement across projects or programs. Influences creation of learning environments. Challenges "this is how we've always done it" thinking and advocates for evidence-based process and practice change.	Embeds a culture of learning and continuous improvement of internal practice across the organisation. Aligns investment and recognition to evidence of impact and shared growth, and contributes to whole-of-government operational excellence frameworks.
Productivity & Efficiency	Improves value for citizens through smarter, faster, and simpler ways of working.	Cross-Cutting Professional Capabilities	Describes the behavioural enablers that underpin all pillars — communication, collaboration, experimentation, and productivity — forming the foundation of effective, ethical public practice.	Has little or no current capability in this area. May have heard of related terms or concepts but demonstrates no applied understanding or experience.	Identifies opportunities to streamline work and reduce waste. Follows guidance to deliver tasks efficiently.	Implements process improvements that save time or resources. Monitors progress and shares results to inform better practice.	Assists with workflow improvements across teams. Influences decisions to balance quality, cost, and impact. Challenges waste and advocates for citizen value.	Builds enterprise-wide approaches to productivity across the organisation. Embeds efficiency as a leadership expectation, aligns innovation with measurable citizen outcomes, and contributes to whole-of-government productivity standards.

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