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💡 Answers to any and all of your questions
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Getting Started
- How do I recover my account if I have forgotten the email address I signed up with?
- How do I change my password?
- How do I upload or edit a profile image for myself?
- How do I update my phone number?
- Is it mandatory to upload my organisation logo and name?
- How do I change my company name and organisation logo?
- Does this software work 24X7, 7 days of the week?
- What browsers does Attentive support?
Property Measurement
- What locations does Attentive currently serve?
- How old is the imagery used in the software?
- What are the different types of reports available?
- What is the maximum number of parallel requests I can raise on Attentive?
- I am unable to search for a property in the covered location. What should I do?
- Which report is ideal for residential properties?
- Which report type should I choose for large and commercial properties?
- How do I search for a property to measure?
- Can I search for residential properties?
- Can I search for commercial properties?
- What is the maximum size of the property that I can search for?
- How will I know when my measurement is ready?
- What should I do if my address is not found?
- What is lot area?
- What should I do if my measurement is taking longer than the ETA?
- Attentive is taking longer than usual to generate my property measurements. What should be done?
- Can I create requests anytime on Attentive?
- What should I do if my measurements are incorrect?
- Can I add labels to the property?
- Can I edit the feature polygons?
- Can I hide a feature polygon?
- Can I change the color of the feature polygons?
- Can I change the width of the outline of the feature polygons?
- Can I change the opacity of the fill for feature polygons?
- What features of the property can I currently measure?
- Can I edit the polygons outside the lot size?
- The lot area shown for my property address is incorrect. What do I do now?
- How do I abort a measurement if it is taking too much time?
- Why is my total measurement shown in the left sidebar different when I choose individual polygons for a feature?
- Can I see the properties requested by other team members?
- Are side views available for all properties?
- Can I edit the lot area before I generate measurements for the property?
- Can I add feature polygons manually to the measurement output?
Plan, Pricing & Settings
- How many free properties do I get when I sign up?
- What sort of options are available for me if I want to opt for your subscription plan?
- What are the various plans and their pricing?
- Are reports and measurements included as a part of my monthly subscription?
- Can I see what is the charge for measurements requested by a team member?
- How soon can a customer's account with its old data be retrieved after deactivation?
- I have subscribed to your monthly plan but have not been using it. Can I cancel my plan and join again? What will happen to my account's data?
- Our company does not have a corporate credit card and we need a vendor invoice for a product like this - How can we resolve that?
- Do I get free properties with my Gmail, Yahoo, or any public domain account?
- I am out of free properties. What should I do?
- How do I unsubscribe?
- How do you count the number of users in each plan?
- Do I get charged if I search for a property?
- How will I be billed for the properties I measure?
- Can I request a refund after generating measurements?
- Can I permanently delete my account?
- Will I be charged if a measurement fails?
- Can I see what a specific property measurement would cost me before the actual measurement is generated?
- Will I be charged if no imagery is found for the property requested?
- When will I be billed?
- How can I change my credit card information?
- Will I be charged if the searched property address is not found?
- If I am not satisfied with the measurement generated, will I get a refund?
- How does the amount charged for a report vary with the size of the property?
- Is there a maximum limit to the number of users I can add?
- Once my paid subscription ends, what happens to the information stored on my account? Do I still have access to the details of the properties?
Reporting & Export
- How do I export the measurements?
- Can I dispute a measurement? I didn't like one report and I don't want to pay for it.
- How often is the property imagery updated?
- What if my system crashes while the report is being generated?
- What are the different formats available to export the reports?
- Can I change the report type once I have made a selection?
- Can I change to a different report for the same property?
- Export Output is not working and I am unable to download the report.