Help & Frequently Asked Questions

Getting Started

How does StepBloom work?

StepBloom tracks your daily step count using Apple HealthKit and animates a beautiful flower that blooms in real time as you walk. The more steps you take, the more your flower opens. At the end of each day, your flower resets to a bud and begins again the next morning.

How do I set up the app?

When you first open StepBloom, you will be guided through a short onboarding experience. You will be asked to grant access to Apple Health so the app can read your step count. This permission is required for the app to function — without it, your flower cannot bloom.

Why does StepBloom need access to Apple Health?

StepBloom reads your step count from Apple HealthKit to drive the flower animation. Your health data never leaves your device — it is only used locally within the app to display your progress. You can revoke this permission at any time via iPhone Settings > Privacy & Security > Health > StepBloom.

What is the default step goal?

The default daily step goal is 10,000 steps. Your flower will be fully bloomed when you reach this goal. You can adjust your goal in the Settings screen within the app.

Subscription & Billing

Does StepBloom have a free trial?

Yes! StepBloom includes a free trial period when you first download the app. You will have full access to the app during this period with no charge. At the end of the free trial, a subscription is required to continue using StepBloom.

What subscription options are available?

StepBloom offers two subscription plans — monthly and annual. The annual plan offers the best value. Current pricing is displayed in the App at the time of purchase.

How do I cancel my subscription?

You can cancel your subscription at any time through your Apple ID account settings. Go to Settings > [Your Name] > Subscriptions, find StepBloom, and tap Cancel Subscription. Your access will continue until the end of the current billing period. Deleting the app does not cancel your subscription.

Can I get a refund?

All purchases are processed by Apple's App Store. To request a refund, please visit https://reportaproblem.apple.com and follow Apple's refund process. We are unable to process refunds directly.

My subscription is active but the app says I don't have access — what do I do?