❓ Frequently Asked Questions (FAQ)

Welcome to the MintSend FAQ. Below you’ll find answers to the most common questions about credits, billing, account access, and verification results.

🔑 Account & Access

1. Can I change my login email or password?

Yes. If you signed up with email/password, you can update your details on the Account page.

2. I signed up with Google/Microsoft/LinkedIn (SSO) - how do I update my details?

If you used SSO, your account is managed by that provider. You’ll need to update your name, email, or password directly with Google, Microsoft, or LinkedIn.

3. What happens if I forget my password?

Click Forgot Password on the login page and follow the reset link sent to your email.

💳 Credits & Billing

4. How do credits work? Do they expire or roll over?

Credits are used for both single and bulk verifications. They do not expire and will roll over if not used.

5. What’s the difference between “Pay as you go” and “Subscription”?

• Pay as you go: Buy credits whenever needed.
• Subscription: Receive credits automatically every month at a 10% discount.

6. How do I update my subscription?

Go to the Billing Portal (Stripe) → Manage Subscriptions. You can cancel anytime.

7. Where can I find my invoices and receipts?