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🤔 Not sure how KeyNinja can work for you?
We have compiled a list of frequently asked questions relating to our services.
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Overview
Key Management
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About KeyNinja
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KeyNinja’s coverage areas
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How many properties can I manage on KeyNinja
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Is the service customisable?
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Do you do last-minute booking?
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What are the different types of Key Exchange jobs?
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How much do you charge for Key Management?
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Can I continue to use my lockbox?
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Are there surcharges?
Integrated Housekeeping
- What is included in a standard clean and a deep clean?
- How much will each clean cost and what does it include?
- Who are the cleaners cleaning my property?
- Can I still use my existing cleaners?
- What happens when a guest leaves behind damages
- Do you just supply linen and consumables?
- What is included in the linen and consumables package? Can I pick and choose?
- How will I be notified when there is an issue?
Guest experience
- How are my guests verified?
- How are my guests informed?
- What happens when my guest is late to check-in or check-out?
- Will guest complaints be resolved on the same day at no cost?
- Guest arrival confirmation
Charges and billings
- How does KeyNinja charge?
- Is there a trial period?
- Are there any additional charges? i.e last minute bookings
- Can I cancel my account anytime?
Did we miss something?
💌 If you have any questions/issues, please contact our 24/7 Customer service team via live chat on keyninja.io or drop us an email at [email protected]