Your Questions, Answered

Can I view a list of my purchased tickets?

Yes! Log in to your Admin Dashboard at the bottom of your IdealSeat page. You will see a list of events. Click on the event title to view the tickets.

Can my organization be paid directly?

Yes! For existing Stripe users, we can send you a link that will set you up directly to your IdealSeat orders. For new Stripe users, set up your new account and it will automatically connect.

Can I add more than one admin to my site?

Of course! After filling out the questionnaire, our customer service representative will reach out to verify your information and set up a demo time. You can then let us know who will need to have access to the page to create events.

Are free events really free?

Yes, free events are really free. If you are not charging for the ticket, we will not take any fees for hosting the ticketing for the event.

When do the fees kick in?

When you set a price for a simple event with no ticket limits or shopping cart, the fee is 3% plus $1 per ticket. Stripe also has a fee. These fees are paid by your customer, so if you charge $20 for your event, you will receive $20. The more features you need, the price increases.

If I only have 2 or 3 events a year, can I sign up with IdealSeat?

Absolutely! We understand that there are organizations that only host a few events or, due to Covid-19, must now have ticketed events to control attendance. Your IdealSeat page is there for you to use as much or as little as you need.

Can I download my tickets purchased list?

A CSV file is available from your tickets purchased view on the admin dashboard. There is an "Export" button that allows you to download the file. Once you have downloaded it, you can open it in your application of choice.

Can I use my current Zoom account?

Yes, you can use our app from the Zoom Marketplace to connect your Zoom to IdealSeat. Once you begin to create your event, just click the "Make it a Zoom" button and follow the prompts. Then, you can check out our Zoom page for the step by step.

Is there a ticket limit?

Yes. You can only create less than 10,000 tickets for you event.

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