<aside> 💡 Integrate a Customer Link to access more customer information during a chat. You can quickly find customer information in the External Customer Database.

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✔️Contents

How to integrate External Link

FAQ

How to integrate External Link

** Depending on the design structure of your website (especially website builders), the integration may not work.*

1. In [Channel settings] → [Integration] → [Other apps], click the [Install] button on the External Link box.

1. Enter the URL field (including symbols). Refer to the explanation below about the URL field.

   

• What is a URL field?
  • Refers to the customer’s personal webpage link.
• How to check a URL field
  • Please kindly note that this feature is available for Shopify websites and custom websites only

    • For Custom websites,

      • https://websiteaddress/admin/${number}
      • If the number value is included among the customer information linked with Channel.io and the custom site, each customer information page can be linked

    • For Shopify websites,

      • https://(your website's main page URL)/admin/customers/${id}
• Click here for information on how to integrate customer information for each website builder.

Test the integration

• In [Channel Settings] → [Integration] → [Other apps] Check that the [Install] button has disappeared.