Exchanges is the space on the merchant portal where you can see and update all the settings on your shopper portal regarding exchanges.
You can turn exchanges on or off from here. If you turn the exchanges off from here, your shoppers will only see return as an option and all mentions of exchanges will be taken away from the shopper portal.
To configure, go to:
Configure> Return Management> Exchanges
You will see the following page:
To allow exchanges across the portal, turn the toggle on.
<aside> 💡 If you have the toggle off, the system will also turn off exchanges, if you have set any, in Request Reasons.
The various benefits of exchanges that you can edit are described in detail here:
Catalog Exchange: Click here
Exchange Recommendations: Click here
Exchange Incentives: Click here