Link to the configuration

Def.

Exchange incentives refer to all the configurations that return rabbit offers that can be employed as a way to incentivize exchanges for your shoppers. This feature aims at reducing return rates and increasing exchanges, by telling the shoppers the benefits of exchanges.

What is it?

Exchange incentives are housed in Configure > Return Management

It is a control panel for you where you can:

• See what exchange incentives are possible
• See whether they are active or not.
  • What makes an incentive active? An incentive would be considered active if it is incentivizing exchanges. So, for preferential deduction incentives, an active incentive would be where the exchange fee is less than the return fee. For additional monetary incentives, if the incentives are turned on, they would be considered active.
• See whether shoppers can see the incentive in the shopper portal banner.
• Change what the shoppers see in the incentives banner
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  • Description

Here's a sample of the exchange incentives pop-up that your shoppers will see.

How to configure it?

To configure this, navigate to Configure > Return Management > Exchange Incentives

You will see a table that will contain all the possible incentives that are possible.

To change one of these incentives, click on the pencil icon, which will open up the editing modal.

Here, you will be able to toggle Shopper Visibility and change the text on the modal that your shoppers will see.

To make any changes to the actual setting, please click on Configure this incentive