Interviewer prep

• [ ] First, check in with yourself, dear interviewer.

  You're looking for a friendly and welcoming environment, where the interviewee is at ease.

  "(If you’re not in the mood to smile, prepare for the interview by listening to “Keep A-Knockin’ ” by Little Richard.)" — Sprint: How to Solve Big Problems and Test New Ideas in Just Five Days

https://open.spotify.com/track/3VsNE6TH6ukaDpqSvw29IT?si=bIwUyi4-Siy9knwl_9nRzQ

Remember:

1. Be a good host
2. Ask open-ended questions (who, why, what, how, when, when) not multiple choice ("x or y?") or yes/no or leading ("would you agree that...") questions.
3. You don't need to finish your questions to elicit useful remarks!
4. Remain curious about whatever is being said

Friendly welcome (5 minutes)

• [ ] Thanks for helping us out with this problem!

• [ ] Quick introductions

• [ ] The plan

  (Have you done website user testing before?)

  1. Ask some introductory questions as a warm-up
  2. Then we'll share the prototype and ask you to run through a few tasks
  3. And then we'll step back from the tasks and have a more general chat to wrap up.

• [ ] Timing check: this will take us about 45 mins, we'll end at X, is that OK with you?

• [ ] Can we record?

  • [ ] Collect full name and email address

    Coop Town User Testing Consent Form

Warm-up and contextual questions (10 minutes)

<aside> ℹ️ We want to get people up to "I am an organiser and here's what I can say and what I need to learn"

</aside>

Baseline: familiarity and pattern of usage

<aside> ℹ️ If they're already involved in this project, organisation, product, service, double check this so that you know how familiar they are with what they are seeing. You can even build a bit of a backstory for the user test with the information from this section.

</aside>

• [ ] How's your food co-op going now?