Case study on the experience of Rajasthan, the largest state in India, in using digital tools to strengthen their PHC system, especially for mothers and children. Specifically, Rajasthan launched a project called Mission LiSa (Life Saving), an IT-enabled response including a WhatsApp Chatbot and automated Interactive Voice Response System voice calls to conduct follow-up with Covid-19 cases, reproductive child health care and chronic disease management.
Case study from Sri Lanka in the use of digital tools to prevent disruption in access to both Covid-19 and non-Covid-19 services, including the adoption of basic mobile telephone functionality and the creation of guidelines from the Ministry of Health for remote care.
Conversion from 100% in-person visits to telemedicine in an Ohio-based Physician Organization for maintenance of essential cre, including lessons learned from experience with technology, providers and patients. Published October 2020.
Experience in developing telehealth-specific triage protocols in a US Health system to define what mediums constitute the right care, at the right time, for the right patients and providers to ensure continuity of services. Published December 2020.
Telehealth: The Right Care, at the Right Time, via the Right Medium
Study describing the use of in-person, telephone, and video primary care and behavioral health visits to California Federally Qualified Health Centers before and during COVID-19. Published February 2021.
Telehealth Use Among Safety-Net Organizations in California During the COVID-19 Pandemic.pdf
There is a need to prioritize the critical role of communication in the delivery of healthcare, as well as to learn from communication practices during COVID-19. Published March 2021.