Hong Ngoc Ha Travel is a travel service company handling high volumes of customer requests, visa documentation, and booking operations. As the business scaled, internal workflows became increasingly fragmented and dependent on manual processing.
To address these challenges, the company initiated the AI First Office project — a centralized digital workspace designed to integrate artificial intelligence into daily operations and improve efficiency across departments.
Travel agencies rely heavily on repetitive administrative work such as:
These tasks were previously handled through disconnected tools and manual processes, resulting in:
The company needed a solution that could streamline workflows while maintaining data security and operational consistency.