The problem
- Content Moderation Concerns: Some users are posting inappropriate or non-fitness-related content.
- Engagement Drop-off: Users report that they don’t see enough new, engaging posts on their feed, leading to reduced app usage.
Analysis: Key challenges identified
- Users don’t see not enough new posts: Either the algorithm is not showing enough good new posts, or people not posting enough.
- Users don’t see engaging posts in their feed: The good quality of posts are not reaching out to the audience. Quality of the posts are not at all good, not engaging.
- Some users are posting not relevant content: Guide to good content is not there, also if that is the case algorithm not deprioritizing irrelevant content.
- Some users are posting inappropriate content: Challenge to find inspiration of appropriate content, Algo is not downgrading inappropriate content, no penalty for inappropriate content.
Analysis: Measurable goals to address the challenges
- Reduce flagged inappropriate posts by 50% within 3 months.
- Increase daily active users (DAU) on the social feature by 20%.
- Achieve a 30% increase in user retention through improved feed engagement.
- Increase in post engagement by measure of Like, Kudos, Post view time etc. by 20% each month.
- Increase in feed scroll depth by 25%
Solution proposal
- Content Moderation:
Automated moderation tools using AI/ML.
Utilizing present flagging system for posts.
- Content Moderation:
Manual content checking to understand new contents.
Dedicated content moderation team.
- Community guidelines:
Community guideline with great UX guiding what as an user you should share.
Guide to new post with with guided UX.
- User reporting:
Users can report a post easily.
Action can be taken quickly for a reported post by moderators.
- Personalized feed based on user activity, and preference(type of workout preference etc.).