Cancellation & Refund Policy

Effective date: October 24, 2025

Version: v1.0.1

At KOMMA, we aim to deliver a smooth and satisfying booking experience. Please review the policy below before making a reservation.

Official channels only. For all requests regarding cancellations, refunds, rescheduling, or service issues, contact us via official@kommaspace.com.

Messages sent through other channels (e.g., social media DMs, personal contacts) are not considered valid and may not receive a response.

All times are based on the local time at the service location.

1) Rescheduling

• You may reschedule at least 48 hours in advance of your appointment time.
• One change per reservation is permitted.
• Requests within 48 hours of the appointment may incur a cancellation fee, according to the table below and the provider’s own policy (if stricter).

2) Late Arrival

To keep your experience—and the next guest’s—on track:

• If you arrive late, your service time may be shortened.
• The full service fee still applies, even if the duration is reduced.
• If you are 20 minutes late without prior notice, your booking may be auto-canceled and treated as a no-show.

3) No-Show Policy

A “no-show” occurs when you fail to attend your appointment without prior notice or cancellation.

• No-shows are subject to a 100% cancellation fee (no refund, no rescheduling).